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Job Description
As a Spa Concierge you will facilitate the delivery of a world-class spa experience at The Cosmopolitan of Las Vegas. With your warm personality and attention to detail, you will create a comfortable, welcoming atmosphere, releasing guests from commonplace concerns and inviting their indulgence in our many revitalizing services.
PRIMARY JOB DUTIES:
Duties include, but are not limited, to the following:
* Greet guests and assist with reserving spa/salon services.
* Assist guests with the purchasing of retail items.
* Understand, recommend and articulate spa/salon menu of services and amenities.
* Collect fees for spa/salon services and/or retail from guests.
* Maintain accuracy of cash bank.
* Offer food & beverage, including alcoholic options to guests.
* Book services via Spa reservations software and navigate Hotel software such as LMS.
* Maintain appearance and cleanliness of spa/salon retail space
* Maintain inventory stock levels for retail and reception supplies
* Handle all incoming calls for the spa/salon.
* Make outbound calls to guests.
* Customize guest experiences by coordinating and reserving spa/salon services that meet the guest’s needs.
* Seek and act upon opportunities to upsell services.
* Maintain spa/salon reservations email inbox; respond to emails within scope of responsibility and route correspondence to the appropriate department when applicable.
* Maintain knowledge of current service offerings, promotions, product inventory levels, in-house activities and events.
* Report any safety hazards to Supervisor.
* Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
* Other duties as assigned.
QUALIFICATIONS:
Required:
* At least six months customer service, cash-handling experience in a similar environment.
* Familiar with processing procedures for all methods of payment.
* Strong written and verbal communication skills with the ability to effectively communicate in English.
* High school diploma or equivalent.
* Polished appearance and demeanor.
* Intermediate skills in Microsoft Excel, Word and Outlook.
* Ability to maintain confidentiality of sensitive information.
* At least 21 years of age.
Preferred:
* At least one year of previous spa or salon experience in a similar, luxury resort setting.
* Experience working with spa management software/programs.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Work is performed in spa/salon environment.
* Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
* The noise level in the work environment is usually moderate.
* Constant contact with executives, department management, applicants, employees and guests.
* Prolonged sitting or standing and mobility.
* Bending and reaching.
* Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
* Strong eye/hand coordination.
* Use of standard office equipment.
* Basic math.
* Ability to push and/or pull item up to 5 lbs.
* Ability to distinguish letters, numbers and symbols.
* Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
PRIMARY JOB DUTIES:
Duties include, but are not limited, to the following:
* Greet guests and assist with reserving spa/salon services.
* Assist guests with the purchasing of retail items.
* Understand, recommend and articulate spa/salon menu of services and amenities.
* Collect fees for spa/salon services and/or retail from guests.
* Maintain accuracy of cash bank.
* Offer food & beverage, including alcoholic options to guests.
* Book services via Spa reservations software and navigate Hotel software such as LMS.
* Maintain appearance and cleanliness of spa/salon retail space
* Maintain inventory stock levels for retail and reception supplies
* Handle all incoming calls for the spa/salon.
* Make outbound calls to guests.
* Customize guest experiences by coordinating and reserving spa/salon services that meet the guest’s needs.
* Seek and act upon opportunities to upsell services.
* Maintain spa/salon reservations email inbox; respond to emails within scope of responsibility and route correspondence to the appropriate department when applicable.
* Maintain knowledge of current service offerings, promotions, product inventory levels, in-house activities and events.
* Report any safety hazards to Supervisor.
* Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
* Other duties as assigned.
QUALIFICATIONS:
Required:
* At least six months customer service, cash-handling experience in a similar environment.
* Familiar with processing procedures for all methods of payment.
* Strong written and verbal communication skills with the ability to effectively communicate in English.
* High school diploma or equivalent.
* Polished appearance and demeanor.
* Intermediate skills in Microsoft Excel, Word and Outlook.
* Ability to maintain confidentiality of sensitive information.
* At least 21 years of age.
Preferred:
* At least one year of previous spa or salon experience in a similar, luxury resort setting.
* Experience working with spa management software/programs.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Work is performed in spa/salon environment.
* Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
* The noise level in the work environment is usually moderate.
* Constant contact with executives, department management, applicants, employees and guests.
* Prolonged sitting or standing and mobility.
* Bending and reaching.
* Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
* Strong eye/hand coordination.
* Use of standard office equipment.
* Basic math.
* Ability to push and/or pull item up to 5 lbs.
* Ability to distinguish letters, numbers and symbols.
* Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
