As a Food Server at The Cosmopolitan of Las Vegas, your accommodating personality and ability to balance the needs of a diverse clientele will facilitate a dining experience that guests will savor long after they have taken the last bite.
PRIMARY JOB DUTIES:
Duties include, but are not limited, to the following:
* Deliver prompt, efficient and courteous service of food and beverages to guests in accordance with established standards.
* Perform necessary tasks to service guests- i.e. taking and filling all food and drink orders and assisting in maintaining guests’ dining area in a clean and neat manner.
* Tour guide our wide variety of alcoholic and non-alcoholic beverage choices.
* Create a culinary adventure for our guests.
* Monitor guests’ needs on a continual basis, ensuring all requests will be promptly fulfilled.
* Follow sanitation and table maintenance standards for luxury guest service.
* Participate as an employee in producing a smoothly and efficiently run banquet event.
* Assist other employees with maintenance (side work, opening/closing duties) as necessary.
* Garnish all cocktails from the bar area.
* Maintain thorough menu and product knowledge.
* Promote good guest relations and provide excellent guest response to special requests and complaints.
* Accurately place guest orders, inspect orders for quality and accuracy, ensure correct plating, and serve according to standard.
* Ensure consistent communication with management, departmental employees and lateral departments.
* Ask politely for the age-identification of any guest who appears to be under the age of 30 when ordering alcoholic beverages.
* Assist guests with seating.
* Remain up to date on Hotel current events and the details of all Food & Beverage outlets.
* Maintain all health, safety and sanitation standards at all times.
* Utilize sales techniques to up-sell and suggestively sell menu items, specials and beverages.
* Complete side work, including stocking product, cleaning and organizing service areas.
* Maintain company-issued uniform in good condition and reports to work in authorized uniform as mandated by organization.
* Greet all VIP Cosmopolitan guests upon arrival and fulfills all requests that are possible for the guest with the collaboration of all Cosmopolitan employees.
* Other duties as assigned.
QUALIFICATIONS:
Required:
* At least 6 months of experience in a bar, lounge, nightclub or full service restaurant.
* Advanced understanding of food & beverage service including wine and spirits knowledge.
* Working knowledge of all restaurant functions.
* Working knowledge of tableside service.
* Strong written and verbal communication skills with the ability to effectively communicate in English.
* Excellent customer service skills.
* High School diploma or equivalent.
* Polished appearance and demeanor.
* Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
* Ability to work effectively with other department employees and guests.
* At least 21 years of age.
Preferred:
* Ability to read, write and communicate verbally in Mandarin or Cantonese.
* Previous experience working in a similar luxury resort setting.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Work is performed in operational environment.
* Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
* Constant contact with executives, department management, applicants, employees and guests is necessary.
* Requires prolonged sitting or standing and mobility.
* Prolonged telephone usage.
* Requires bending and reaching.
* Requires transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
* Requires eye/hand coordination.
* Requires use of standard office equipment.
* Requires basic math.
* Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
* Requires the ability to distinguish letters, numbers and symbols.
* Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled