CoreLogic Looking for Client Delivery Manager at Irvine, CA  Full Time

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

The primary responsibility of the Client Delivery Manager, is to manage all aspects of the implementation of product and/or platform for clients from inception to implementation.

Projects require advanced knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects may be complex. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement CoreLogic product/technology solutions. Provides on-going support to clients, managing a wide range of issues (i.e. application and database configuration change work, technical issues, and data inquiries). Acts as client advocate to bring feedback to internal product management and technical teams.

Project coordination/management:

• Works directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations.
• Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client initiatives
• Coordinates activities necessary to resolve significant client issues
• Manages and drives change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing, and quality assurance steps are taken before delivery to the client
• Documents client’s workflow as part of implementation project
• Communicates recurring project status and support activities to key external and internal stakeholders

General and technical support:

• Acts as escalation resource for product/platform specific issues; triages issues and engages appropriate support within resources to resolve them.
• Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes.
• Runs client batches as required
• Coordinates scheduling and communication of data updates and other maintenance
• Supports company initiatives

Product subject matter expertise:

• Acts as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients
• Maintains advanced knowledge of CoreLogic products and services
• Gathers client feedback on product enhancements and brings back to the organization for roadmap development
• Exercises independent judgment and decision-making in prioritizing, scheduling, and delivering services to clients. Plans and manages longer term projects.
• Serving as the primary point of contact for assigned client projects and for driving delivery and operational excellence among a matrixed team of CoreLogic associates including the following organizational interfaces:
  • Sales
  • Contract Management
  • Delivery: Client Services, Integration Specialists, Help Desk, Release Management
  • Product Management
  • Project Management
  • Technology Operations: Development, Production Support, Network Operations

This position will not have any direct reports.

Job Qualifications:

Education & Experience:

• Bachelor’s Degree in business or other related discipline. Equivalent work experience may be substituted.
• Typically requires 2-4 years of directly related experience
• Possesses ability to serve as a key point of contact for client projects and product support, including the ability to effectively manage the priorities and drive the work of a matrixed team of product, technology, and implementation professionals.
• Demonstrates understanding of technical implementation and release management.

Knowledge and Skills:

• Proven effective communicator including strong written/verbal, interpersonal and presentation skills
• Data analysis, business analysis, and/or project management
• Experience in the Insurance and Spatial space is a plus

#LI-Remote

Annual Pay Range:

0 – 0

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone’s uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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CoreLogic is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values.