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Job Description
Reporting to the HR Plant Manager, you will provide workforce management, benefits, payroll and related HR process information and guidance to employees, former employees, managers, and human resources partners. Additionally responsible for processing our more complex Human Resources (HR) transactions, providing functional support for HR systems and policies, administering our employee benefit plans, and supporting the processing of payroll.
You Will:
Provide high touch customer service that meets expected service level and our performance goals through telephone, email, and case management system
Provide employees and managers support for HR, payroll and benefits transactions on processes for HRIS system (WorkDay)
Coach callers on the use of self-service
Assign inquiries to appropriate functional specialists if not resolved at first contact
Provide follow up communication to customers to ensure satisfaction and ticket resolution, including documenting customer contact information and notes
Provide feedback on customer issues and the case management system so that management can address and improve the items
Process and enter and accurate confidential employee information and changes in the HRIS (WorkDay), including new hires, terminations, promotions, salary changes, leave of absences, benefit enrollments, direct deposits, general deductions.
Provide subject matter expertise in transactions and processes within the HRIS
Administer and provide subject matter expertise in employee benefit plans such as Medical, Dental, Vision, Life, Short-Term Disability, Long-Term Disability, Wellness, and other programs as implemented.
Support the integrity of employee records and WorkDay data
Support team members from all departments
Identify, suggest, document and implement ongoing process improvements.
Assess inquiries or reported issues to determine best method of resolution
Use case management system to support issues resolution or case escalation
Document inquiries and escalate to other parties, providing warm transfers of calls to next tier or third-party vendor if appropriate
Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for main HR processes
Identify and report any call trends or product trends to the Team Lead or Supervisor
Participate in scheduled and ad hoc training to improve policy and process skills
You must have:
3 years+ experience in HR or similar related field
Bachelor’s degree in applicable field or equivalent experience
Demonstrated broad HR/Payroll/Benefits knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support
Experience with PeopleSoft, Workday or other HRIS
Willingness to work in a team environment
Spanish speaking skills a plus
Experience working in a change-filled environment with frequent interruptions
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Our Benefits:
We care about your total well-being and will support you with the following, subject to your location and role:
- Health: Medical, dental and vision insurance, company-paid life, accident and disability insurance
- Wealth: great pay, incentive opportunity, matching 401(k) and stock purchase plan
- Growth: online courses, virtual and classroom development experiences
- Balance: paid-time off, parental leave, flexible work-schedules (subject to your location and role)
Our Company:
Conagra Brands is one ofNorth America’sleading branded food companies. We have a rich heritage of making great food, and a team that’s passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye,Marie Callender’s, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie’s BOOMCHICKAPOP, Duke’s, Earth Balance, Gardein, and Frontera.
We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visit.
Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.
Conagra Brands, Inc., is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.
