Christiana Care Health Systems Looking for Customer Service Specialist at Wilmington, DE Full Time

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.

We are recruiting for a full time Customer Service Specialist in the Access Center to answer incoming calls with outstanding customer service skills in a timely manner, process, and rout accordingly.

The ChristianaCare Way!

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

• work-life balance
• competitive pay and benefits
• generous paid time off
• diverse and inclusive culture

Office Hours: Day Shift

Principal duties and responsibilities:

• Responds accurately to a high volume of inbound calls
• Responds to all incoming calls and schedules appointments according to guidelines
• Documentation of call is detailed and accurate
• Demonstrates good judgement of advancing urgent calls
• Enter patient demographics
• Ability to multi-task with typing and talking simultaneously
• Interacts with patients, physicians, and staff to provide accurate communication

Education and experience requirements:

High School graduate

Prior call center, customer service and medical office related experience preferred.

Computer and key boarding skill required

About ChristianaCare

ChristianaCare was recognized as one of “America’s 100 Best Hospitals” by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 ‘Best Hospital’ in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.