Cerebral Staffing, LLC Looking for Computer Support Associate at Ankeny, IA Full Time

Cerebral Staffing, LLC is seeking a Computer Support Associate to work for our direct client John Deere in Ankeny, IA.

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates – exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. – High School or secondary diploma or equivalent

Cerebral Staffing offers health/vision/dental insurance, Paid Holiday/PTO short-time disability

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location