Central Business Systems, Inc Looking for IT Help Desk at Louisville, KY Full Time

Help Desk
Job Description

Central Business Systems, Inc. (CBS), a total technology provider, is seeking qualified candidates for Full-Time Employment on our Engineering Team in our Louisville, KY office. The candidate will work on our IT project team, provide direction for our helpdesk team and assist with escalated end user issues.

This high profile position provides remote and onsite services to CBS managed service clients and requires the use of excellent coordination and communication skills. The engineer is responsible for clear and consistent communications with CBS personnel and CBS client contacts.

Shift:
Monday – Friday 8:00 AM – 5:00 PM

Physical Requirements:
This position requires extended periods of sitting while using computers and other communication devices along with occasional bending, squatting, lifting, pulling objects up to 50 lbs. Ability to travel to various locations within the region for service incidents.

Experience:

• 1+ years of experience in end-user support (Windows client OS, Microsoft Office)
• Microsoft Windows Server
• Support network-related technologies, including LAN, WAN, Wireless, VPN
• Active Directory – Account Creation, Permissions, etc.
• Office 365 support
• Familiar with Multifunction Printers – Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices

Education:

• Preferred Technical training, Associates or Higher in IT or a business degree

Certifications:

• Required: A+, Net+ or working toward these within the first 6 months of employment
• Desired: M365 Desktop Admin

Requirements

• Serve as the first point of contact for customers seeking technical assistance over the phone, email and chat
• Monitor service desk ticket management platform
• Respond to IT requests and inquiries in a timely manner
• Excellent Hardware and Software Troubleshooting and Repair Skills
• Ability to walk customers/peers through technical troubleshooting steps by breaking them down at a very low level
• Exhibit a high degree of professionalism
• Excellent problem-solving skills.
• Positive attitude toward peers and customers
• Focus on documenting known fixes of known problems with their resolution in a detailed manner.
• Valid driver’s license and reliable transportation are necessary

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: One location