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Job Description
Description
POSITION TITLE: Payments Analyst
FLSA STATUS: Non-Exempt
This position is eligible for a hybrid working schedule, working both in office and remotely at times. The associate must reside in North Carolina, South Carolina, or Virginia and be capable of traveling to and working from the Operations Center which is located in Martinsville, VA.
SUMMARY:
The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes.
ESSENTIAL JOB FUNCTIONS:
* Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle
* Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable.
* Report fraud to networks or association, generating charge-backs, and process merchants’ re-presentments
* Assist with Instant Issue card program
* Generate General Ledger entries to correct cardholders’ accounts and update respective accounts for corporate accounting.
* Assist with Daily and Monthly account reconcilements
* Assist associates and cardholders with disputes or card-troubleshooting
* Communicate with Merchants to investigate disputes
* Occasionally, process outgoing ACH files; process incoming and outgoing wires and follow up with the branch; provide wiring instructions to attorneys, county or city officials, and other customers who need to send wires to the bank; or contact representative(s) at other financial institutions to resolve problems with wires from their company, or question wires that may be fraudulent
JOB REQUIREMENTS:
* High school diploma or equivalent or related work experience required, Associate’s degree preferred
KNOWLEDGE/SKILLS REQUIRED:
* Basic understanding of Microsoft Excel preferred
* Basic understanding of debits, credits, and general ledger accounts
* General banking knowledge
* Excellent customer service skills
* Strong verbal and written communication skills
* High level of attention to detail, with strong problem-solving and organizational skills
* Ability to perform effectively and maintain accuracy in fast-paced environment
* Knowledge of National Automated Clearing House Association (NACHA) rules preferred
* Knowledge of Regulation E (“Reg E”) rules and procedures preferred
* Experience with Fiserv Products preferred
PHYSICAL AND MENTAL QUALIFICATIONS:
* Standing, walking, bending and stooping required
* Must be able to sit at a desk for long periods of time and use a computer
* Must be able to occasionally move or lift up to 10 pounds
* May be asked to work supplemental hours periodically
* Limited travel required during and after business hours
Qualifications
Education
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Carter Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
