Byram Healthcare Looking for Byram Healthcare Documentation Associate at Huntington Beach, CA Full Time

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor (NYSE: OMI), a global healthcare services company, to expand the organization’s ability to serve the continuum of care into the patient’s home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.

The Documentation Associate services the needs of our patients by verifying insurance coverage and performing administrative activities associated with the procurement of prescriptions and authorizations. The representative’s focus will be to obtain any necessary documentation proactively before the customer’s next order date is due that will allow for proper reimbursement/payment.

ESSENTIAL JOB FUNCTIONS:

• General knowledge of the medical payer landscape on a regional and national level and their requirements for authorization approvals and payment.
• Reviews and approves documentation received by third parties, for submission to payors.
• Document activities in ERP system in an accurate and timely manner.
• Skilled in answering a telephone in a pleasant and helpful manner.
• Answers questions from customers, clerical staff, insurance companies, and physician offices.
• Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
• Identifies and resolves patient complaints.
• Provides feedback to Group Team Lead regarding issues with accounts.
• Conducts routine tasks as directed, under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.
• Consults with senior peers on non-complex projects.
• Performs additional duties as directed.

REQUIRED EDUCATION & EXPERIENCE:

• Associate degree
• One or more years of customer service experience
• Or any combination of education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES:

• Familiar with medical terminology and insurance HCPCS/ICD-9 codes.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Ability to read, understand and follow oral and written instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Huntington Beach, CA 98011: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• HCPCS: 1 year (Preferred)
• ICD coding: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location