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Who are we?
Buyers Edge Platform (BEP) is a Digital Procurement Network for the foodservice industry. We help operators (restaurants, hotels, casinos, healthcare facilities, etc.) succeed by helping them save money on the products and services they purchase every day. Operator clients take advantage of our contracts with top manufacturers of products ranging from chicken fingers to garbage bags.
We’re an important connection point for the industry – bringing together stakeholders from across the supply chain in order to help all parties succeed. We rely heavily on our proprietary technology to deliver exclusive contracts, supply chain consulting and data services to all of our partners and clients. Our company has grown consistently over 20+ years and is featured annually on the Inc. 5000 list of fastest growing companies in America.
This position will ideally be based near one of our Waltham, MA or Lake Worth, FL offices, but can also be based remotely. We are unable to offer sponsorship for work authorization for this role.
What you will accomplish with us:
As a Customer Support Specialist with BEP, you will focus on resolving errors that have caused an interruption in our data feeds. This is a front-facing role where you will be interacting with customers over the phone while working in Salesforce, Excel and our proprietary software to provide the best in customer support.
Responsibilities include but are not limited to:
- Follow-up on customer accounts through emails/calls/texts
- Customer service and support by walking customers through the portal
- Troubleshoot errors by conducting 2-5 touch points
- Update and correct account information in Salesforce
- Resolve and close out support cases
Skillset Needed:
- Strong organizational and critical thinking skills
- You are curious with a desire to dig in, troubleshoot, and solve problems
- Easily adapt and thrive in a dynamic, fast-paced environment
- Seek a culture chalk full of positivity and high performance
- Value feedback and constantly strive to improve and learn
- Have tenacity and are dependable with ability to work autonomously
- You are an effective, good communicator with the ability to remove blockers efficiently
You come with these awesome attributes:
- Ideally a 4-year Bachelors’ degree
- 1 – 3 year(s) of related work experience, preferably in an inside sales, customer support/success or account manager
- Prior experience making outbound calls (e.g., alumni donations or call center)
- Knowledge of Salesforce
What’s in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Job Type: Full-time
