Business Promotion Consultants, Inc. (BPC) Looking for Provider Inquiry Associate/Call Center Representative at Washington, DC  Full Time

• High School Diploma or equivalent; some college preferred
• 1-2 years experience in a ‘Medical’ Call Center – Call Center background
• Understands Medicaid, Medicare, Medical Insurance and the managed health care industry
• Knowledge and experience with medical and dental claim forms
• Lap top/PC and Microsoft Office proficiency
• Excellent communications skills

• Personal Characteristics:
  • Excellent attendance and work record; detail oriented 
  • Positive attitude
  • High energy; enthusiastic team player

DUTIES AND RESPONSIBILITIES:

• Responds to in-coming customer/’provider’ inquiries and complaints while entering data in a call center environment.
• Researches information, resolves issues and explains eligibility claims, appeals, and reprocessing of claims to billing providers; makes outbound calls to providers; logs all customer calls 
• Returns claims, when necessary, with a write-up, indicating the reason for the return
• Performs all other duties as assigned

BPC is an equal opportunity employer.