Blue Cross and Blue Shield of Rhode Island Looking for Senior API Product Manager at Providence, RI  Full Time

Schedule: Hybrid or Remote

$88,100 – $132,100

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

You will oversee the strategy, roadmap and implementation for APIs across the enterprise for internal or external consumers. You will also create a multi-year executable roadmap using data insights, market analytics, and research.

This role will examine and understand API product consumer needs along with internal and external trends to prioritize and influence enhancements on the product roadmap. It will have direct oversight to all the vendors who provide services to these products. Interface regularly with key senior business leaders to enable a smooth transition from strategy development to program identification and execution.

What you will do:

• Analyze market trends and associate preferences to identify product opportunities. Develop API product roadmap and implement strategies to grow adoption supporting BCBSRI’s strategic priorities.
• Provide direction and technical guidance to vendors. Set their goals, review, and evaluate work, and prepare performance reviews.
• Drive the socialization and integration of API product strategies across the enterprise and segments to ensure alignment with functions critical to product performance.
• Oversee the strategic vendor relationships including pricing, contract oversight, technical and regulatory requirements, and performance management.
• Evangelize the use of the API product with development teams to increase the adoption and consumption of API product capabilities.
• Oversee the API product throughout its lifecycle, including managing API versioning and decommissioning.
• Define and measure meaningful business key performance indicators (KPIs) for the API product.
• Direct the preparation of dashboard reports to measure the implementation, performance and effectiveness of both operational and strategic plans. Identify accountabilities and shared metrics for all cross-enterprise work; monitor results and drive actions to address risks.
• Oversee the creation of multi-year strategies using data insights, market analytics, and research to create multi-year product models; guide the development of assessment frameworks and models that clearly articulate market opportunities, assumptions and agreed upon member experience and financial goals.
• Investigate vendor offerings defining the fit to BCBSRI Security, Records Management, Privacy policies while ensuring they can be fully supported by IS Operations.
• Create a prioritized pipeline of new capabilities and influence the flow of work thru IT Service Delivery teams.
• Develop sound business proposals that include: costs of the solution, target audience, expected return on investment. Effectively present ideas and approaches to various levels of management throughout the organization.

What you need to succeed:

• An equivalent combination of education and experience
• Five to seven years of experience in product management, application development
• Experience within building out API infrastructures, ecosystems, and the associated developer/partner experiences to make them a success
• Strong knowledge of API technologies
• Proven experience interpreting industry trends and customer needs to identify and build new product offerings

The extras:

• Experience with Google Apigee and Microsoft Azure APIM
• Experience with Agile, Lean, Six Sigma or other similar continuous improvement methodologies
• Design Thinking and/or User Experience experiences

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Florida, Georgia, Louisiana, North Carolina, Oklahoma, South Carolina, Texas, Rhode Island, Massachusetts, Connecticut and Virginia
  

Other important information:

Blue Cross & Blue Shield of Rhode Island has a COVID-19 vaccination requirement for all associates. Offers of employment are contingent on being fully vaccinated for COVID-19 or through an approved accommodation request for either a medical or religious exemption. Requests for accommodations can be made to a representative in the human resources department upon receiving an offer.

• Blue Cross & Blue Shield of Rhode Island, 500 Exchange Street, Providence, Rhode Island, United States of America