Job Title: Customer Care Specialist
Location: Birmingham, AL
Pay Range: $15.00-$18.00/hr
BioGX is a global molecular diagnostics company focused on the health and safety of communities all over the world. We design, develop and manufacture products and devices for Clinical, Water Quality, Food Safety and Pharma Quality. We are headquartered in Birmingham,AL.
The Customer Care Specialist’s purpose is to provide outstanding customer support to BioGX customers; to assist customers place orders, update their accounts, answer questions or concerns, provide order tracking, triage customer inquiries and respond to sales requests. The Customer Care Specialist manages the Frontline Customer Experience. They perform advanced administrative, customer service and departmental coordination duties for the Operations Department using excellent communication and organizational skills. They serve as a key Voice of Customer (VOC) within the department and the company.
Essential Duties and Responsibilities (other duties may be assigned):
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Specialist of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: The ideal candidate will have an Associate’s or a Bachelor’s Degree in Business, Marketing or Life Sciences. The ideal candidate will have 3+ years of work experience in the healthcare industry. The ideal candidate will have 5+ years customer facing experience, inclusive of experience handling high level customer interactions. The ideal candidate will have 5+ years varying and escalating experience in customer facing roles.