The Field Service Engineer 1 (INDIANAPOLIS,INDIANA) for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a
timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.
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Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, this role is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.
At BD, our values are simple….
• We do what is right
• We thrive on innovation and demand quality
• We are all accountable
• We learn and improve every day
• We help each other be great
The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory. (Indianapolois, Indiana) Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.
Accountabilities of The BD Pyxis Field Service Engineer 1 role:
They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Able to work independently and in a team environment, and engage/escalate to team leadership for advanced troubleshooting and resolution of issues as needed.
Qualifications for the BD Pyxis Field Service Engineer 1 role:
Associate Degree in Healthcare Technology or other technical field, or minimum of 3 years of related work experience
Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
24×7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
Customer Support Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
Weight lifting requirement: minimum 70 pounds
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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