Helpdesk Technician provides first level end-user technical support for computer hardware, software, telephony, networks, and related technologies. Support includes delivery of formal and informal training; software installation and configuration; data backup and restoration; installation and testing of new equipment; repair and/or refurbishment; answering questions; using diagnostic tools and processes; engaging and coordinating other teams as appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
No formal supervisory responsibilities in this position.
EDUCATION and EXPERIENCE
Two-year Associates degree required
3 years of experience in an end-user technical support role with more than 500 Windows workstations
Equivalent combination of education, certification, and experience is acceptable
CERTIFICATES and/or LICENSES
1 Entry-level technical support certification (e.g. MCSA, A+, CCNA)
For a complete list of competencies, please see the performance management system.
OTHER SKILLS and ABILITIES
Knowledge in configuring and supporting Microsoft Windows, Apple iOS, small to medium networks (LAN / WAN both wired and wireless), common desktop/laptop hardware and peripherals, Office365, Microsoft Office suite, and Adobe software.
Approximately 10% airline and car travel
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Highly self-motivated and self-directed
Proven analytical, critical thinking, and problem-solving abilities
Better than average written communication skills
Fort Worth, TX