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Job Description
Job Summary
Under limited supervision, responsible for responsible for logistical activities such as shipping and receiving of materials through coordination with 3rd party vendors including order entry, preparing packaging and shipping documentation, delivery of incoming packages, maintains safety stations, handles dry ice, gas cylinders, and chemicals. Provide daily customer service functions and communicates with the customer relative to shipping and receiving. Mentor less-experienced peers and assist supervisors, but does not formally supervise others.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
* Responsible for logistical activities such as shipping and receiving of materials through coordination with 3rd party couriers
* Package delivery
* Inspect incoming materials for visible damage, note and receive, or note and reject as needed
* Responsible for accurately preparing, packaging and providing documentation with outgoing shipments
* Dry Ice Management
* Gas Cylinder Management
* Basic order entry and follow-up on existing back orders
* Work with site contacts to identify and make recommendations for operational improvements
* Handles chemicals, including hazardous materials
* Coordinates and leads team efforts and performs work related to customer requirements.
* Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives.
* Encourages through mentoring, individual professional growth and team growth.
* Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.
* Provides training and development as well as back-up to associates to perform required tasks.
* Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
* Creates and maintains: SOP’s, SOW’s, SPI’s and KPI’s.
* Provides customer reporting and data analysis.
* Acts as a liaison between customer, VWR services and VWR sales.
* Perform other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
* Associates degree or undergraduate degree in business or science related field is preferred.
* 4 years equivalent experience in customer services/purchasing/or account management.
* Previous experience managing associates is preferred.
* Spill containment, IATA, DOT, and Hazwoper training a plus.
* GMP and GLP training a plus.
* CPR training and OSHA Right to Know preferred.
* Inside sales experience and cross referencing, skills a plus.
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
* Oral and written communication (English & Spanish)
* Microsoft office (Excel) skills, intermediate level
* Driver’s License, require
* Conform to all customer requirements for background checks, health and safety, security clearances and medical checkups.
* Knowledge of Information Access and ERP Systems
* Excellent customer service skills; display a professional can do attitude
* Basic purchasing and inventory knowledge
* High regard for safety, quality and adherence to protocols, policies, and procedures
* Must be flexible, adaptable, and multi-task oriented
* Ability to self-manage and self-motivate; forward thinking
* Strong verbal and written communication skills to interact with both customers and various departments within VWR
* Understanding of, and ability to administer VWR’s policies consistently
* Ability to make sound business decisions with limited consultation with manager
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
EEO Statement:
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
