Athletico empowers people, inspires hope and transforms lives. This is accomplished through demonstrating our core values of one team, understanding our business, recognition, people-focus, accountability, continuous innovation and trust & integrity.
Virtual Care Specialists are healthcare providers who specialize in the prevention, assessment, and treatment of injuries while ensuring our patients receive the utmost care and consideration. This position will connect with injured patients via asynchronous and synchronous virtual delivery, including, but not limited to, the telephone, a telehealth platform, or virtual environment to develop recommendations for the coordination of care.
Essential Duties and Responsibilities
Provide exceptional care to patients utilizing Athletico’s Virtual Free Assessment (VFA) services
Triage patient calls to determine best course of care for patient, and provide referrals to target referral sources and/or Athletico clinical locations for physical therapy, as appropriate.
Act as a concierge for patient/client throughout continuum of care to include ensuring prompt and timely scheduling and re-scheduling of physician and/or therapy services, coordination and completion of home exercise plans, ensuring high patient satisfaction with core services, troubleshooting payment and authorization issues with appropriate internal stakeholders, and any other customer service-related items to increase the likelihood of high quality clinical outcomes
Ensure patients are continually informed of Athletico services and locations
Answer patient questions about plan of care and compliance with home exercise programs
Consistently check and respond to communications from Athletico management
Complete accurate documentation of patient interactions in Athletico’s EMR system and ancillary software programs
Complete necessary paperwork as requested from Athletico management
Additional Duties and Responsibilities
Perform additional duties as required
Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Licensed Athletic Trainer
Minimum a Bachelor’s Degree from accredited CAATEinstitution
Must be NATA BOC Certified and state licensed
Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory and meet the physical demands of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong communication skills, both verbal and written
Maintain professionalism in interactions and presentation
Self-Motivated, Energetic and a team player
Maintain a positive, patient and empathetic attitude towards patients
Ability to prioritize workload and focus on tasks with a keen attention to detail
Ability to work Evenings, Weekends and Holidays
Demonstrate sound judgment and strategic mindset through critical decision making
Responsible for following all HIPAA regulations and guidelines
Ability to temporarily function efficiently in a virtual environment and meet defined goals.
Proficient with Microsoft Office applications including Word, Excel, and PowerPoint
Ability to read, write and speak English proficiently
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for extended periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Frequently required to stand, walk dynamically, sit, use hands to feel, and reach with hand/arms
Frequently required to demonstrate/replicate patient movements for educational and assessment purposes
Occasionally lift and/or move up to 20-25 pounds
Occasionally be required to push, pull, stoop, kneel, crouch, or work at a low level for assistance with patient care
Fine hand manipulation (keyboarding)
Travel may be required to existing or new Athletico locations or resource center onsite meetings
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.