Ardurra Looking for IT Help Desk at Miami, FL Full Time

Ardurra has been recognized as one of the fastest growing firms in the architecture, engineering, and environmental consulting industry. Ardurra prides itself on its reputation as an emerging leader in the engineering consulting business, and we understand that our reputation is wholly founded on the strength of the professionals that work hard every single day to serve our clients and our communities. Ardurra was ranked 190 in ENR’s 2021 Top 500 Firms and has made Zweig Group’s prestigious Hot Firms and Best Firms to Work For lists in 2019, 2020 and 2021!

Ardurra is seeking an IT Help Desk professional to join our staff in Miami, FL.

Primary Function

IT Service Desk – provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests. Provide onsite and remote help desk support over the phone, email, and ticket system. Elevates complex and/or high priority problems they cannot solve to the appropriate support person.

Primary Duties

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions
• Follow-up with end users to provide status updates
• Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical
• Works collaboratively with people across the organization
• Support for PCs, laptops, printers, cell phones, and tablets etc.
• Supports end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair
• Troubleshoots networks, servers, hardware systems, operating systems, and application technical issues
• Creates and manages technical documentation
• Assists the engineering team with project implementation
• Ensures compliance with all Policies and Procedures

Education and Requirements

• Minimum of 3-5 years experience in MSP field or technical support level 2 or higher
• Minimum of 3-5 years experience in System Administration, Switching, Compliance, Microsoft Active Directory and MSP related service offerings
• Professional, teachable, willing to learn and open minded
• A team player, courteous, pleasant to work with
• Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.)
• Demonstrated knowledge in Microsoft server configuration and administration including Active Directory
• One or more of the following certifications: A+, MS Desktop Administrator, Network +
• Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication
• Experienced in performing needs-assessment and making solution recommendations
• Ability to work in a team environment and demonstrate strong problem-solving skills
• Ability to multi-task and work multiple projects/issues simultaneously
• Some physical work required such as installing and managing cables
• Able to lift up to 50 lbs. servers
• Availability to work weekends
• Must be able to work in the US
• Valid Driver’s License
• Ability to travel
• A team player, courteous, pleasant to work with

Preferred qualifications

• Professional, teachable, willing to learn and open minded
• Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization, Microsoft Active Directory

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.

Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

NOTICE TO THIRD PARTY AGENCIES:

Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.