Amazon.com Services LLC Looking for Community Manager – Seller Forums, Selling Partner Communities at San Diego, CA Full Time

• Bachelor’s degree or equivalent work experience
• 4+ years’ relevant experience

Experience working in online communities, PR, forums, social media, or with small businesses.

Job summary

• This position can either be out of San Diego or Arlington (HQ2).

The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses. Forums are used by over a million Selling Partners to connect with each other and Amazon, and get important information and advice on how to successfully run their Amazon business.

We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts with Selling Partners in Amazon’s Forums and beyond. The ideal candidate has a strong sense of ownership, and thrives in an ambiguous environment where they can have a direct impact on Selling Partners’ experience with Amazon. They enjoy building relationships internally and externally, have excellent communication skills and high judgement.

Key job responsibilities

• Gaining a deep understanding of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers in Seller Forums.
• Investigate issues and find resolutions for Selling Partners by working directly with Partner and Program teams for outreach and escalation. (where applicable).
• Effectively work to collect narratives in the Seller Forums through various communication mechanisms.
• Emerge as a subject area specialist in a focus area for Selling Partners in Amazon. Remain current on the latest trends and issues. Create documentation around the subject-matter.
• Collaborate with social media teams to share and deploy best practices, knowledge on issue resolution, and trends on engagement with Sellers in order to share one voice as the customer trust and support team.
• Collaborate with the partner teams to create seller focused events, education and forum enhancements by using business trends, pain points, and emerging trends on the Seller Forums.
• Coordinate with Learning and Development to create trainings and maintain existing SOPs or mechanisms.
• Seek out and implement best practices through continuous quality improvements to ensure we are the most seller-centric online global community.
• Excellent written and verbal communication skills including proficiency in composing concise, engaging and relevant responses.
• Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions
• Ability to work independently and demonstrate sound judgment in ambiguous situations with a “Can-do” attitude
• Knowledge of search engine optimization (SEO) and web metrics

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.