ALWs Consulting Looking for Customer Service/Tech Support at Remote Full Time

Looking for “Customer Service/Tech Support”. This is a Student Technical Support role. Candidates needs to comfortable to work on EST time zone.

Onboarding start date: July 5th. Training sessions for onboarding HC in STS will run from 9 am – 6 pm EST.

We are open Mon – Fri: 8 am – 9 pm EST

Current Shifts:

8am – 5pm | 9am – 6pm | 10am – 7pm | 11am – 8 pm | Noon – 9 pm

Job Details & Qualification:

1. Previous call center experience in a tech environment.
2. Background in customer support (inbound call handling and ticket creation)
3. Ability/Availability to work various shifts and switch shifts as operational demand requires.

4. Strong knowledge/experience with Hardware troubleshooting (our customers primarily use HP laptops)

• Performance issues
• Mic/Camera issues/settings
• Peripherals (mouse/keyboard, monitors etc.)

6. Strong knowledge/experience with Active Director: Password Reset

7. Strong knowledge/experience of ‘Home’ network troubleshooting

8. Strong knowledge/experience of ‘Domain Environment’ network troubleshooting

• Add computer to a domain
• Add/Remove printers/Scan folders

9. Strong knowledge/experience with ‘Internet/Browser” troubleshooting

10. Basic knowledge/experience with reimaging computers (pc)

11. Any knowledge/experience with Apple computers is welcomed

12. Experience with Remote Troubleshooting tools: GoTo Assist, Bomgar

13. Strong knowledge/experience of Google Apps: Drive, Voice, Hangouts/Meet

14. Knowledge of Zoom: Experience with troubleshooting preferred

15. Experience with working remotely (work from home)

• Must have a quiet place in the house/apartment
• High Speed internet

Job Types: Full-time, Contract

Salary: $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please provide your email address.

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Hardware troubleshooting: 1 year (Preferred)
• ‘Home’ network troubleshooting: 1 year (Preferred)
• ‘Domain Environment’: 1 year (Preferred)
• GoTo Assist: 1 year (Preferred)
• Bomgar: 1 year (Preferred)
• Google Apps: 1 year (Preferred)
• Apple computers: 1 year (Preferred)
• ‘Internet/Browser” troubleshooting: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote