You: You are able to build genuine, authentic connections with our guests and with your fellow team members. You are passionate and inquisitive about food and beverage and eager to learn more about your craft and our industry. You gain true satisfaction by providing others with an amazing experience and the opportunity to experience joy.
The company: As a member of the FGR Family, you’ll enjoy real professional growth, job satisfaction, supportive and respectful environments and industry leading benefits for all positions. We are a stable restaurant group with deep roots in the Atlanta community (opening our first restaurant in 1993. We are recognized as an employee-centric organization that takes care of our people, our community and our environment.
The role: The Server role at Fifth Group Restaurants is one of the most important positions in the company. The Server is the person on the front lines who will spend more time with guests than anyone else. The Server will assist guests in deciding on a meal plan, recommending complementing food and beverage and assuring the meal is served in a timely and professional manner all to result in a joyful and memorable dining experience.
Being a Fifth Group Server requires a high degree of conscientiousness, accountability and professionalism. Servers must be reliable and able to handle multiple tasks simultaneously while maintaining confidence and composure. They must have an excellent eye for detail and be driven to exceed guests’ expectations.
Product Knowledge/Service Steps: We value learning and growing. We are inspired by and foster creativity.
Maintains thorough product knowledge, including all dining and bar menus, wine and spirits, in order to compare, contrast and ultimately recommend the most suitable items for guests.
Demonstrates excellent personalized suggestive selling in all guest interactions.
Consistently executes the 14 Elements of Connected Service.
Achieves knowledge of restaurant concept and Fifth Group history and personnel.
Possesses the ability to work in Support Server, and Greeter roles.
Resets and prepares tables for new guests. The Greeter and Support Server assist as they are able, but the server is ultimately responsible for resetting their own tables.
Runs all food to guests, including assisting other servers whenever necessary.
Maintains effective communication with guests through regular check-backs.
Financial and Legal: We are committed to profitability.
Knows and follows all applicable City, State and County liquor laws and food safety standards.
Immediately processes all types of guest payment transactions accurately.
Operations: We demand quality.
Attains a thorough working knowledge of the P.O.S. register system and accurately communicates all orders to the Kitchen and Bar in a timely manner.
Completes all assigned sidework, opening/closing duties, duration duties, and weekly cleaning projects.
Ensures the dining room, wait-stations and storage areas are clean and organized.
Demonstrates superior technical skills in the following areas: execution of established steps of service, table maintenance, points of service, plate and glass handling, consolidation of responsibilities.
Embody the FGR Values, Mission and Company Purpose: We believe in success and generosity. We insist on integrity and respect.
Assists all other employees, whenever possible, with any tasks deemed necessary by management for effective guest focused restaurant operation.
Performs any task deemed necessary by managers for complete guest satisfaction.
Generates a fun and exciting hospitality environment through personality and positive attitude.
Identifies and solves any problems related to guest dissatisfaction and complaints.
Expected to have honest, open communication with staff, managers and owners.
These lists of job duties and responsibilities are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.