Airbus Americas Looking for Engineering Product Lifecycle Management (PLM) Applications Specialist at Mobile, AL  Full Time

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international – with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary:

The Engineering Product Lifecycle Management (PLM) Applications Specialist based in the US under the North America Information Management (IM) Engineering organization is responsible for the timely support of end users of IM Services and related applications & tools within the Engineering domains related to CAx, Product Data and Configuration Management and Digital Mockup. The position primarily supports end users in the Airbus Engineering Centers in Mobile, AL and Wichita, KS but may also include end user support for other Airbus sites in North America. Priority will be to perform end user support following a standard operating model and meeting Service Level Agreements for incidents and requests in the ServiceNow system.

Primary Responsibilities:

Level 2 end user support for applications and processes: 65%

• Provide level 2 application support for end users using own knowledge, knowledge articles, and extended support teams in Airbus to resolve/close incidents and requests in the ServiceNow system,
• Facilitate the creation of user accounts for engineering applications, including the rights and/or roles required. Where required, coordinate these activities with Airbus colleagues outside North America,
• Work to ensure that Service Level Agreements (SLA), project deliverable expectations, and other performance indicators are met or exceeded or that mitigations have been identified,
• Coordinate with Mobile, Wichita and the Mobile Manufacturing Site team leads to schedule outages of engineering applications. Provide advanced notice for planned outages to affected end users and their management.

1. Operational duties: 20%

• Monitor & report performance against end user expectations as agreed in SLAs,
• Identify and initiate corrective actions to improve performance on SLAs,
• Work with the IM Engineering team to standardize support processes, procedures and escalation services across Airbus North America divisions,
• Participate in periodic reviews of operational performance with IM and engineering leadership,
• Deliver occasional classroom training on Product Lifecycle Management applications using Airbus-developed training materials.

1. Provide support to projects: 10%

• Facilitate workshops to collect business requirements from internal customers, analyze, clarify, and document the requirements,
• Use product and process knowledge to recommend solutions to stakeholders,
• Develop and/or use test cases to validate that planned application and process changes meet agreed on requirements.

Additional Responsibilities:

Other duties as assigned: 5%

Qualified Experience / Skills / Training:

Education:

• Bachelor degree in Management Information Services and/or Mechanical / Aeronautical Engineering, or equivalent experience in similar field is preferred

Experience:

• 10+ years’ experience in Engineering Product Lifecycle Management (PLM) support, training and new application deployments, preferably in an aerospace product design environment,
• 5+ years of application support in an IM support environment is preferred,
• Knowledge of PLM applications such as CATIA, Enovia, and various applications used by engineering teams in North America.

Licensure/Certifications:

• Airbus Training Academy certification to deliver PLM training is preferred

Knowledge, Skills, Demonstrated Capabilities:

• Knowledge of engineering and manufacturing applications and digital integration methods between them,
• Strong work ethic, with good time management skills,
• Strong analytical and problem solving skills,
• Desire to collaborate with diverse teams providing project and operational support.

Communication Skills:

• Strong communication (oral and written), interpersonal, and facilitation skills,
• Fluent in English (French and German language skills are a plus).

Technical Systems Proficiency:

• CATIA, VPM, OPTEGRA

Travel Required:

• 10-20% Domestic and International

Eligibility:

• Authorized to Work in the US

Decision Making, Complexity:

• Provide key information when making decisions on solutions, both services and products,
• Collaborate with local, national and international peers within the IM organization,
• Survey internal customers to evaluate service delivery quality and in an effort to improve or enhance services provided.

Organizational information:

Reports to the Engineering Applications Lead

Job Dimensions, Contributions to Success:

• Work with multicultural teams and individuals in a dynamic environment
• Work closely and effectively with all levels of business and IM management
• Recognize, and focus on high priority objectives
• Inspire trust, demonstrate flexibility, encourage frequent open communications and welcome feedback

Nature of Contacts:

• Daily bi-directional communications with internal and external parties in support of resolving problems for end-users
• Weekly communications with head of functions in Airbus IM and Airbus Americas Engineering to inform of service delivery status

Equal Opportunity: Airbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.