Adlucent Looking for Digital Marketing Account Supervisor (Remote) at Austin, TX Full Time

The Account Supervisor is someone comfortable leading and managing a team to deliver on the execution of digital advertising campaigns (SEM, Display, Social, Amazon) and strategies to ensure on-time delivery and properly communicate initiatives to help achieve client goals. The Account Supervisor has the ability to cut through data to get to the story behind the numbers to provide project expertise to clients, partners, and other external audiences. You get value out of helping others succeed and achieve their career goals.

The Account Supervisor (AS) is ultimately responsible for the performance of all accounts in their pod, and proactively communicating issues and successes. They are responsible for leading troubleshooting and account brainstorms and helping account managers prioritize effectively to achieve performance goals. They are charged with ensuring the team is meeting stacked hands revenue goals, and working to retain clients. They are responsible for developing senior-level relationships with the clients in their pod and helping their team navigate the relationship. The involvement with client communication will depend on the size and complexity of the account, as well as the readiness of their team to own the client relationship. The AS is seen as a leader within Client Services (CS) and is a connecting point between Leadership and the CS team. The AS has the ability to effectively filter and communicate information to all stakeholders. They help Adlucent achieve, form, and understand company goals. They have a strong voice in company meetings and help to positively influence morale.

The AS is continually focused on improving processes and innovation and works through their team to develop the most effective solutions. The AS is responsible for the management of their pod, including the development of their direct reports and integration of new SEM Specialists. The AS manages coaching, training, resource allocation, prioritization within the pod. The AS has experience managing people and has a high level of maturity and experience dealing with a variety of people’s personalities and situations. S/he also has an ability to effectively manage a pod, and create development plans to help AM’s succeed in their career progression. An AS has a pulse on company culture and is on the front lines working to solve issues. They lead company projects and process improvements and help to define the future of Adlucent. They are actively involved in curating best practices and innovating the way we approach the industry. They are charged with effective execution and alignment of company initiatives within their pod. They have more discipline with how they approach their responsibilities and allocate their time. They host more effective meetings with set agendas, goals, and next steps.

The Role:

External Relationship Management:

• Builds trust and maintains strong client relationships
• Acts as a point of contact for the clients and is responsive to escalated client requests and inquiries
• Client retention is a core focus of the role, which is why meeting client goals and developing strong relationships are so important.
• Understands clients’ brands, structure, and industry
• Participates in client meetings and presentations

Strategic Focus:

• Works closely with Development, Solutions, Training, and Performance teams to execute clients’ strategic plans and provide best in class marketing solutions
• Understands a project’s goals and works collaboratively to achieve results with a holistic approach across the solutions (channels) we manage for clients
• Monitors industry changes and translates those into actionable recommendations
• Understands and can articulate the Adlucent vision and strategy to clients and staff

Management & Leadership:

• Manage a team of Account Managers and provide coaching, training, career development, resource allocation, and prioritization within the pod
• Provides guidance regarding specific tasks and inquiries from team members
• Leads by example and acts as a mentor for the more junior team members
• Role models the Adlucent Values

Financial Acumen:

• Responsible for oversight of the management of campaign budgets, on-site conversion actions, and bid management
• Forecasts paid search growth and regularly communicating opportunities with the client

Must Have:

• Strong client and team leadership qualities, comfortable contributing to company’s thought leadership, especially with SEM industry topics
• Demonstrated strong performance in prior roles and excellent project management skills
• Ability to be an advanced technical/discipline leader, and manage client communication without requiring Account Supervisor involvement
• Must be able to draw critical analysis from data and make specific recommendations – i.e. adapted to change strategies and recommendations based on data sets
• Experience managing a team and developing career growth of direct reports
• Experience in managing complex paid search and digital advertising campaigns (retail vertical is a nice to have) with client management duties
• Able to effectively communicate with clients via email, phone, and on-site as needed
• Technical understanding of digital performance marketing including tracking and attribution methods
• Comfortable growing a book of business and forecasting financials
• Strong organizational, communication, and project management skills
• Proficient with Microsoft Excel, PowerPoint, Word & Google Docs, Google Sheets, and Google Slides
• Google Certification (Fundamentals), Analytics and Adwords Certification

Great to Have:

• Experience with Facebook, Amazon, Programmatic Display advertising
• Previous experience in a digital agency setting

About Us:

• Adlucent is the performance marketing agency that proves outperformance has no limit. Powered by our purpose-built platform, Deep SearchTM, Adlucent unifies the best of human and machine for a scientific approach to marketing. We work transparently in partnership with B2C and B2B retailers and brands to create custom, predictive programs that drive ever-better outcomes. Our services include paid search, shopping, social, Amazon, display media, video, performance creative, consulting, and measurement. Headquartered in Austin, Texas, Adlucent is part of Advantage Solutions and ranked one of the top marketing companies in the U.S. by AdAge.
• Our Mission: Inspire the problem-solvers of tomorrow to reimagine client outcomes
• Our Vision: Lead the industry evolution toward always-relevant marketing
• Our Values:
  • MAKE $#%& HAPPEN: We solve problems efficiently. We know when to iterate and when to innovate. Some days we get to win and some days we get to learn.
  • KEEP IT REAL: We all have a little weird in us. Come as you are, and stay that way.
  • DON’T BE A JERK: We don’t count ego as a KPI. We act with empathy and make others matter. We are the coworkers you want to work with.
• Location: Adlucent is a remote-forward digital performance marketing agency headquartered in Austin, TX

What We Offer:

• Competitive salary
• Comprehensive Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with Company Match
• Training and Career Development
• Generous Paid Time-Off and Flexible Schedules
• Named “Best Places to Work 2022” by Built In Austin

Adlucent does not accept unsolicited resumes from third-party recruiters.