Acclara Solutions Looking for Operations Supervisor at Remote Full Time

We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.

JOB SUMMARY

The Operations Supervisor is responsible for the supervision of the Operations Team. The Operations Supervisor must have a minimum of 2 years managing in a collection environment. Must have healthcare knowledge in practices and procedures, including patient billing and insurance billing. Relies on extensive experience and judgment to plan and accomplish goals. The core responsibilities of an Operations Supervisor are management of staff assigned. Ensure all inbound calls are answered with in existing guidelines. Ensure all outbound calls are made per existing guidelines. Ability to coach or take over calls requiring assistance. Ensure the highest level of collections is performed by Team. Staff counseling and continued development. Ensure Service Level agreement goals are met and or exceeded. This position requires the ability to work independently, strategic planning, accomplish goals, excellent customer service and communication skills, creativity, patience, and flexibility. Operations Supervisor reports to the department Manager.

REPSONSIBLITIES FOR OPERATIONS SUPERVISOR, INSURANCE SERVICES

Core responsibilities include, but not limited to the items listed below:

Statistical Reporting

• Generates/compiles production reports
• Generates/compiles account receivable reports
• Generates/compiles employee personnel reports

Employee Management

• Coaches and mentors team members
• Participates in hiring of qualified, competent personnel
• Completes regular reviews of staff timely
• Models and reinforces leadership/ethical behavior in self and others
• Train team members

Team Performance

• Achievement of revenue goals
• Ensure a constant increase in Money Cell- PTPs. PPAs & SIFs
• Maintain daily collector production within guidelines
• Provide patient friendly customer service
• Assist & resolve patient inquiries/requests in 24-hour period
• Rebills performed within 24-48hours
• Ensure new assignments worked with in guidelines
• Insurance follow up within guidelines
• Monitor & create a strategy to eliminate 30 day no activity

Communication

• Review, interpret patient statements, balance and client contractual terms/agreements
• Obtain supporting documentation regarding patient/client follow-up efforts
• Support senior leadership decisions and processes providing constructive feedback
• Remain current on client issues, resolution and communicate as necessary
• Track and determine appropriate supporting documentation for all follow-up/collection activity

Quality Assurance

• Identify contractual & administrative adjustments
• Active call listening, call barge as necessary and quality monitoring of personnel
• Resolve complaints on escalated level
• Account review and documentation when appropriate

Our Culture

• We work hard to make Acclara a wonderful place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.
• Put the Patient First. The philosophy behind our approach is simple; drive revenue by putting the patient first. While our philosophy is simple, the key to our success is in the details.
• Hard Work, diligence to every detail, and passionate service
• Other duties as needed and assigned by management.

SKILLS FOR OPERATIONS SUPERVISOR, INSURANCE SERVICES

• Excellent verbal and written communication skills
• Reliable attendance record
• FDCPA compliant
• HIPAA compliant
• Knowledge of EOBs, CPT & ICD 10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals
• Good problem-solving skills
• Ability to learn / stay abreast of relevant policies
• Computer literate / able to use basic functions of a computer
• Ability to type a minimum of 30 wpm
• Detail oriented and well organized
• Outstanding listening skills
• Ability to perform under pressure in a calm manner
• Strong math skills
• High degree of accuracy
• Positive attitude
• Flexible
• Team player

REQUIREMENTS FOR OPERATIONS SUPERVISOR, INSURANCE SERVICES

• High school diploma or equivalent
• Minimum of two (2) years previous work experience as an Operations Supervisor
• Must have full understanding of Operations, FDCPA, HIPAA, insurance follow-up processes (i.e. Billing, Collections, Managed Care, Medicare, Medicaid and Commercial Practices), and well developed inter-personal skills.

Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.