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$15 an hour
High school or equivalent (Preferred)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
NTT Data is hiring Customer Service Representatives to join our team in assisting our healthcare client.
Full time with Benefits
Customer Care Representatives are dedicated to superior customer service and first call resolution when answering and directing incoming member and provider calls. They strive to simplify the complexity of the health care industry. Successful Customer Care Representatives keep customer satisfaction at the core of every decision and behavior.
Providing front-line phone customer service to members/ policyholders, beneficiaries, and providers
Answers telephone calls from Members or Providers regarding healthcare policies, benefits, claims and eligibility
Ensuring customer satisfaction and strive to meet service standards.
Anticipates need with all customer inquiries, striving for first call resolution
Complete outbound calls to providers and members as needed
Meet Accuracy, Customer Service, Timely Turn-Around (ACT) by working efficiently and prioritizing tasks
Meets call monitoring quality standards
Applies proper phone usage and meets goals and basic standards for all AUX functions
Displays teamwork by being available to work various shifts and overtime when business needs require it.
Performs other duties as assigned or needed
Knowledge of medical terminology.
Experience taking continuous inbound calls.
Team and goal oriented
Strong interpersonal and problem-solving skills.
Able to demonstrate excellent attendance and punctuality.
Strong customer service attitude and professionalism.
Strong verbal and written communication skills.
Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices including HIPAA and HITRUST.
Required schedule availability for this position is Monday-Friday 8:00am to 8:00pm Central Time. Potential shifts within that range: 7am to 4pm, 8am to 5pm, 9am to 6pm, 10am to 7pm, or 11am to 8pm.
Job Type: Full-time
Pay: $15.00 per hour
Work Location: Remote
Hiring 3 candidates for this role