$50,000 – $54,000 a year
US work authorization (Required)
IT Technician Intermediate
Projected Start Date: September 6th, 2022
$50,000 – 54,000 p/y plus benefits
Mandatory Skills Requirements:
– Secret clearance
– Security + certification
General Responsibilities:
– Support student onboarding by validating student network access
– Ensure all requirements are met by the student while in processing to allow for network access
– Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues
– Troubleshooting student devices when faults are encountered
– Document all faults encountered and remediation of faults
– Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
– Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
– Issue IT equipment to student classes and train the class on proper usage
– Patch and keep machines updated with the most up-to-date patches
– Other duties as assigned
Other Preferred Skills:
– Willingness to learn and apply new skills
– Good organizational skills
– Customer service
– Patching and imaging systems
– Windows 10 administrator experience
– Ticketing system and metric experience
– Work well with others in a team environment
Job Type: Full-time
Pay: $50,000.00 – $54,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
Hiring 1 candidate for this role
Urgently hiring
Posted today