1 Acord Services, LLC Looking for IT Technician II at Fort Rucker, AL Full Time

IT Technician Intermediate

Projected Start Date: September 6th, 2022

$50,000 – 54,000 p/y plus benefits

Mandatory Skills Requirements:

– Secret clearance

– Security + certification

General Responsibilities:

– Support student onboarding by validating student network access

– Ensure all requirements are met by the student while in processing to allow for network access

– Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues

– Troubleshooting student devices when faults are encountered

– Document all faults encountered and remediation of faults

– Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system

– Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller

– Issue IT equipment to student classes and train the class on proper usage

– Patch and keep machines updated with the most up-to-date patches

– Other duties as assigned

Other Preferred Skills:

– Willingness to learn and apply new skills

– Good organizational skills

– Customer service

– Patching and imaging systems

– Windows 10 administrator experience

– Ticketing system and metric experience

– Work well with others in a team environment

Job Type: Full-time

Pay: $50,000.00 – $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Rucker, AL 36362: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location