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Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients – who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.
**This is a hybrid role**
Summary
The IT Specialist is responsible for coordinating between the company, external vendors, and contractors about Information Technology (IT) related infrastructure and development. In this role, the IT Specialist performs IT operations, maintenance, resolves IT concerns, and advises company team members on how to resolve technical matters. A successful IT Specialist will have a passion for helping others by being the go-to person for IT related items. This individual will also partner with the Security Analyst in ensuring IT and Security items are updated and operating in an efficient manner. Reporting to the Director of Operations, the IT Specialist must demonstrate strong communication, time management, and detail orientation skills. The IT Specialist will be expected to work at the Loyal headquarters office a couple times per week.
Responsibilities
- Manages the IT Help Desk by troubleshooting hardware and software issues
- Manages network and physical IT infrastructure at Loyal office headquarters
- Helps identify possible gaps in IT processes and challenges the status quo
- Responsible for assisting team members with installation and/or upgrades of software packages as needed
- Creates and maintains IT documentation (e.g., IT Help Desk documentation)
- Assists with onboarding new products and vendors
- Purchases, distributes, and maintains inventory for laptops, peripherals, and other electronics for company team members
- Orders and replaces printing supplies, installing printers and other peripherals for office-based employees as requested
- Works closely with our People team to onboard new employees and ensure everyone has what they need to perform at their highest level
- Assists Security Analyst as needed with special projects and/or high-level priority items related to cyber security
Qualifications
- Bachelor’s degree in Information Technology or related field or equivalent work experience required
- Minimum of three years of experience in an IT support role, systems administration role, or other similar role required
- Experience and strong familiarity using Google Workspace apps & administration required
- Experience with both Mac OS and Windows operating systems required
- Experience working with A/V for conference rooms and large meetings (Google Hangouts, Zoom, general telepresence) required
- Experience working within a software as a service (SaaS) company preferred
- Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred
Loyal to our employees
We are a remote-friendly company! We encourage you to apply from anywhere in the United States. We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun). Here is what we offer full-time employees:
- Flexible paid time off, sick and personal days
- At least one holiday per month (sometimes, more!)
- Full health, dental, and vision insurance – Loyal pays the premium for all employees!
- One Time Home Office Setup Stipend For Remote & Hybrid Roles
- Monthly Internet Stipend for Remote & Hybrid Roles
- Long term & short term disability
- 401[k] plan
- 16 Weeks Paid Parental Leave
- 2 Volunteer days per year
- Matching Gift Program
- Participation Grant Program
- Annual Travel/Team Events up to twice per year (post-COVID)
Our Commitment
We believe that the key to Loyal’s success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal’s policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at [email protected].
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
COVID-19 Vaccinations
Consistent with Loyal policy, candidates performing in-person work will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. If you require a reasonable accommodation to Loyal’s vaccination requirement, please contact the People Department at [email protected].
